Department |
Questions About: |
Email |
Phone Number |
| Member Services |
Member claim inquiries, eligibility and enrollment,
provider access, appeals and grievances, order ID cards,
and COBRA |
Email |
605-328-6800 or
1-800-752-5863 |
| Health Services |
Member prior-authorization of services, formulary
prescription drug coverage, utilization review,
disease management and quality information |
Email |
605-328-6807 or
1-800-805-7938 |
| Quality Department |
Enrolling or disenrolling from disease management
programs such as healthy pregnancy, asthma,
congestive heart failure, diabetes, and hypertension;
receiving educational materials; health plan quality
data and quality improvement activities; or information
on our NCQA Accreditation. |
Email |
1-800-805-7938 |
| Client Services |
Employer group reports, forms, order member
enrollment packets, and general employer questions |
Email |
605-328-6803 |
| Provider Relations |
Provider claim inquiries, pricing, contracting, and timely filing |
Email |
605-328-6877 or
1-800-601-5086 |
| Flexible Spending Accounts |
Member claim inquiries, eligibility and enrollment |
Email |
605-328-6810 |
| Sales |
Employer group and visitor quotes |
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elite1 Insurance for Individuals and Families | |
Email |
605-333-1089 or
1-888-535-4831 |
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Email |
605-328-7200 or
1-888-605-9277 |
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|
Email |
605-328-7000 or
1-800-251-5316 |
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