Contact Us

Whether you're shopping for health insurance or have questions about your current plan or benefits, we're here to help. But first, let's find the right person to answer your question.

Contact Us

Customer Service

For current members of Sanford Health Plan, connect with our customer service team Monday through Friday from 8 a.m. to 5 p.m. CST.

If possible, please have your member ID number ready. You can find it on your member ID card.

TTY Phone: 711
*For all departments listed below.

Language Assistance: (800) 752-5863

Sanford Health Plan Locations

Headquarters - Sioux Falls, SD

300 Cherapa Place, Suite 201

Sioux Falls, SD 57103


Mailing Address:

Sanford Health Plan

PO Box 91110

Sioux Falls, SD 57109-1110

Fargo, ND Office

Sanford Health Plan

300 45th St. S.

Fargo, ND 58103

Bismarck, ND Office

Sanford Health Plan

1833 E Expressway

Bismarck, ND 58504

For Providers

Provider Contracting

Contracting, fee schedule negotiation, re-contracting, questions about the contracting re-contracting process

Phone: (855) 263-3544

Provider Relations

Provider updates, credentialing, fee schedule inquiries, check adjustments and claim reconsiderations

Phone: (605) 328-6877 | (800) 601-5086

Individuals, Members & Employers

Prospective members

Contact our sales team Monday through Friday from 8 a.m. to 5 p.m. CST.

Phone: (888) 535-4831



Questions about Medicare Advantage? Visit our Medicare Advantage Contact Us page.

Customer service

Member claim inquiries/status, eligibility and enrollment, provider access, complaints and appeals and order ID cards

Phone: (605) 328-6800 | (800) 752-5863


Coordination of benefits

For questions about coordination of benefits or to report other coverage

Phone: (605) 328-6800 | (800) 752-5863


Pharmacy management

Prior-authorization of prescription drug coverage and formulary

Phone: (605) 312-2756 | (855) 305-5062


Utilization management

Prior-authorization of medical services and utilization review

Phone: (605) 328-6807 | (800) 805-7938


Care management

Case management, health management and social work programs

Phone: (888) 315-0884


Client services

Employer group reports, forms, order member enrollment guides, and general employer questions

Phone: (605) 328-6803



Contact our sales team Monday through Friday from 8 a.m. to 5 p.m. CST.

Phone: (888) 535-4831


Sanford Health Plan Compliance

To report potential fraud, waste, and abuse, please call the anonymous Compliance Hotline or email Sanford Health Plan Compliance.

Phone: (877)-473-0911 (TTY:711)



Health Insurance partnership between NDPERS and Sanford Health Plan

Phone: (701) 751-4125 | (800) 499-3416



Media Relations

Media should contact our media relations teams to coordinate interviews, photos and/or video. Sanford Health Media Relations is available 24 hours a day

Phone: (605) 366-2432

Do you have a health concern? Contact My Sanford Nurse

Available over the phone 24/7, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER.

Learn more