Contact us

General information

* Mon–Fri, 8 a.m. to 5 p.m. CST


TTY / TDD

* For all departments listed below


Language assistance

* For all departments listed below

My Sanford nurse

Have access to a 24-hour health information resource that provides answers to health-related questions that arise outside of your healthcare visits.



To submit a question online, register or login
to your my Sanford Health Plan account

Sanford Health locations

Headquarters - Sioux Falls, SD

300 Cherapa Place, Suite 201

Sioux Falls, SD 57103

Fargo, ND Office

Sanford Health Plan

1749 38th Street South

Fargo, ND 58104

Bismarck, ND Office

Sanford Health Plan

1833 E Expressway

Bismarck, ND 58504

Mailing Address:

Sanford Health Plan

PO Box 91110

Sioux Falls, SD 57109-1110

Sales

For individuals, for employers, for Medicare options

Customer service

Member claim inquiries/status, eligibility and enrollment, provider access, complaints and appeals and order ID cards

Coordination of benefits

For questions about coordination of benefits or to report other coverage

Pharmacy management

Prior-authorization of prescription drug coverage and formulary

Utilization management

Prior-authorization of medical services and utilization review

Care management

Case management, medical conditions and health management and quality programs

Client Services

Employer group reports, forms, order member enrollment guides, and general employer questions

Flexible spending accounts

Member claim inquiries, eligibility and enrollment

NDPERS

Health Insurance partnership between NDPERS and Sanford Health Plan

ND Medicaid Expansion

Provider Contracting

Contracting, fee schedule negotiation, re-contracting, questions about the contracting re-contracting process

Provider Relations

Provider updates, credentialing, fee schedule inquiries, check adjustments and claim reconsiderations

Media Relations

Media should contact our media relations teams to coordinate interviews, photos and/or video. Sanford Health Media Relations is available 24 hours a day