Virtual care

Life doesn’t slow down for sickness or injury. With three virtual care options, you and your family are never far from the care you need, when you need it most. You can receive care without taking time away from work or leaving home. 

Sanford Health E-Visit

An e-visit is the fastest way to communicate with a Sanford acute/urgent care provider about your symptoms without having to visit in person or call a clinic. Simply fill out an online questionnaire, and the next available urgent care provider will review and get back to you within four hours with a diagnosis, treatment plan, a prescription (if needed), or instructions if you should visit a clinic for further evaluation and/or testing.

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How to Request an E-Visit

1

Log In

Log in to your My Sanford Chart account.

2

Select the "E-Visit" Icon

Follow the prompts to tell us about your symptoms.

3

Submit Your Info

You will receive a response from a provider within four hours.

Sanford Health Video Visit

Video visits are available 24 hours a day, 7 days a week for most acute/urgent care (but non-emergency) medical needs. During a video visit, you will use the webcam on your computer, tablet, or mobile device to connect to a Sanford Acute Care provider from home, work, or almost anywhere in between.

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How to Request a Video Visit

1

Log In

Log in to your My Sanford Chart account

2

Select the "Video Visit" Icon

Follow the prompts to answer a few questions.

3

Begin Your Visit

You will receive a message on your My Sanford Chart when a provider is ready to begin.

Sanford Health Virtual Exams

Take your Video Visit to the next level with Sanford Health + Tyto Care. This innovative technology puts the exam tools in your hands, allowing a Sanford Health care provider to get accurate results in real-time right from the comfort of your own home. 

With the Tyto Care devices and app (TytoApp™), you and your provider can:

  • Monitor your heart rate
  • Listen to your bodily sounds (heart, lungs, and abdomen)
  • Visually examine your ears, throat and skin
  • Measure your body temperature and more 
 

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How Does a Virtual Exam Work?

1

Turn on Tyto Care Device

Once Tyto Care is on, launch the TytoApp™.

2

Conduct Exam

Your Sanford Health provider will guide you through a live exam.

3

Get Results

Your provider will give you a diagnosis, treatment plan, and prescription, if needed.

Virtual care is available to Members located in SD, ND, MN, IA and NE.
Virtual Exams are available in SD, ND, MN, IA and NE.

*Sanford Health Plan members save money with $0 co-pays for e-visits and video visits through Sanford Health Plan providers. Other contracted providers' rates may differ. Some exclusions apply; call Sanford Health Plan at (800) 752-5863/ TTY/TDD: 1-877-652-1844 for more information.

Not a Sanford Health Plan member yet?