Continued Integrated Team Updates

Posted: 8/1/2025

As part of our continued integration between Sanford Health Plan and Security Health Plan, you may begin to see new names and faces supporting your book of business or specific lines of business (LOBs). Our goal is to bring together the strengths of both organizations to better serve you and your clients. To help with this transition, we’ve introduced dual-branded email signatures that include both the Sanford Health Plan and Security Health Plan logos. If you receive a message from someone you haven’t worked with before, but see the below logo in their email signature, rest assured they’re part of our trusted team:

We’re excited about this collaboration and confident that it will enhance your experience with us. Thank you for your continued partnership and flexibility as we work to provide you with even stronger support going forward. Here’s a quick breakdown of your support teams by line of business moving forward:

Medicare and Individual Business:
 Consumer Sales Account Management Team: your dedicated internal support resource for all Individual ACA (IFP) and Medicare Advantage (MA) needs. This team is here to assist with escalated service issues, application follow-ups, internal coordination, and support for FMO/GA workflows. Our goal is to ensure you have clear direction on where to go and who to contact for your clients.

  • Contracting, Appointments, Commissions, and Portal Access
  • Dedicated Support Team
    • Account Executive (AE) or FMO/GA Partner: Strategic partner for growth, sales, and retention
    • Broker Inquiries & Day-to-Day Support (application status, enrollment issues, FMO/GA operational support)

Employer Group Business:

Your dedicated sales and support team for group business with Sanford Health Plan. For any questions or support needs, please reach out directly to your assigned Account Executive or Account Manager. An email was sent to brokers identifying their support team. 

  • Contracting, Appointments, Commissions, and Portal Access
  • Dedicated Sales & Support Team-
    • Account Executive (AE): Strategic partner for growth, sales, and retention
    • Account Manager (AM): Day-to-day contact for renewals, service, implementation, and escalations

We’re confident that this enhanced structure will provide you with faster, more specialized support as we continue to grow together. Over the coming weeks, you’ll receive announcements and reminders to guide you through this transition.

Thank you for your continued partnership, trust, and flexibility as we move forward!