Holiday Hours

Please note our special hours for the holiday season:

• December 24th: Closing at 3 P.M.
• December 25th: Closed
• January 1st: Closed

ID Card Information

Please remember that on the member's effective date, a new Mobile ID card is available via their member portal, MyChart. You can find more information about accessing the member portal with this helpful flyer. If a member is unable to access a Mobile ID card, please reach out to sales@sanfordhealth.org. We have a team on standby to help.

Premium Billing Information

As a reminder, your January 2025 premium payments will be drawn from ACH accounts on the following dates:

Small Group-  new clients for January 1st, 2025: if the group does not get an invoice the beginning of January, the January and February premiums will be combined.

• Bill will be generated: January 20th
• ACH withdrawal: February 5th

Small Group- renewal clients: January premium only

• Bill will be generated: December 26th
• ACH withdrawal: January 10th

Large Group: January premium only

• Bill will be generated: December 26th
• ACH withdrawal: January 10th

Please review your invoices, and reach out to your account executive with any questions. 

Out-of-Area Validation Form

To ensure the proper processing of all claims, please remind employees who cover college students or dependents with a permanent address outside of the Sanford Health Plan service area to fill out this form to ensure access to Multiplan's nationwide network. As a reminder, employees enrolled in Sanford TRUE plans are not eligible. If you have any questions about our service area, please reach out our team.