WEX Leap Portal Client Renewals:

• WEX sends out system generated renewal email notifications starting at 90, 60 & 30 days prior to the renewal date then daily until the renewal is completed in the LEAP portal.
• Both clients and agent are included on the email notifications from WEX; however, no action is required on your part to renew on the LEAP portal. Sanford Health Plan is currently performing the renewal function on your behalf.
• Once you submit your group health renewal, Sanford Health Plan will renew your coverage in the LEAP portal (renewal rates, SBC’s, group structure).
• Clients will receive an email notification from WEX when the renewal is completed on the LEAP portal.
• The renewal function will be passed along to clients to manage sometime mid-summer. Further communication will follow once the renewal process within the LEAP portal will become your responsibility.

WEX Client Renewal Key Reminders:

1. Clients need to continue entering terminated employees on the LEAP portal then WEX will generate and mail the appropriate COBRA Election forms to the qualified beneficiary.
2. Clients that have a change of internal users or external agent users will need to remove/update granted access within the LEAP portal.

Clients should contact the WEX Service Center at COBRAemployerservices@wexinc.com or (877) 765-8810 from 7 a.m. to 7 p.m. CST with any questions or concerns.