We’re excited to announce that Sanford Health Plan now offers the convenience of online invoicing through our myEnrollment Portal! This new feature will help streamline your invoicing experience.

Please note that with this update, invoices will no longer be sent via email each month. If you choose not to sign up for myEnrollment access, you will continue to receive your invoice by mail. We encourage you to take advantage of this new feature for a quicker and more convenient invoicing process.

Here’s what you need to know to get started:

1. Request Access: Please fill out the form to request access to the portal.
2. Multiple Users: Everyone who needs access to the invoices must complete their own form.
3. Security: For added security, please provide a mobile number so we can send a text message for two-factor authentication.
4. Login Credentials: After submitting the form, you’ll receive your login credentials via email within 10 business days. You must set up your password using the link in the email within 24-48 hours.
5. Training Sessions: Starting in mid - April, we’ll offer live training sessions to guide you through using the tool. Dates and times for these sessions will be shared soon.
6. Password Management: Please note that passwords must be reset every 90 days. You’ll receive an email reminder when it’s time to update your password.
7. Alternative: If you prefer not to sign up for online invoicing, your invoice will continue to be sent via mail.
8. Portal Usage Reminder: If you use an 834 file, please note that you will not be able to make any enrollment changes in the myEnrollment Portal. The portal should only be used for invoice review purposes.

Frequently Asked Questions (FAQ)

Can I pay my invoice online?
No, the myEnrollment platform update allows you to view invoices online, but online payment submission is not available at this time.

Will I still receive a paper copy in the mail?
Yes, you will continue to receive your invoices in the mail.

Can I still receive an Excel copy of my invoice?
Yes. However, As part of the enhancement, there is a change to the excel invoice format. The spreadsheet does not give a total of the entire premium or by each plan. For the invoice totals please refer to the PDF version of the invoice.

If I already have myEnrollment access, do I need to request invoice access separately?
Yes, invoice access is a separate permission that must be specifically requested.

Will I still receive my invoice via email?
No, the email invoice feature will be discontinued once invoice access is available online through myEnrollment.

Can I opt to receive an emailed invoice instead of viewing it online?
No, this feature was designed to allow clients to access and view invoices directly through the myEnrollment platform. For any further questions or assistance, please contact your Account Manager.

If I have current myEnrollment access will my log in credentials change?
No, log in credentials will stay the same and additional access will be granted to view the invoice.

We’re excited to bring you this new feature and make managing your invoicing process easier. If you have any questions or need further assistance, please don’t hesitate to reach out to your Account Manager.

Thank you for choosing Sanford Health Plan!